About this task
It is important gather information about what the job or subsystem
was doing at the time of the hang. This includes answering the following
questions:
- What recovery procedures did you attempt? For example, was the MODIFY, CANCEL or FORCE command
entered?
- What error messages were received at the time of the hang?
- What commands were entered and responses received?
- Were there environmental changes? For example, a new device installed
or a software maintenance upgrade.
Record this information in
Problem diagnostic worksheet.