Use this worksheet when calling IBM® Technical Support to help you resolve your problem.
Impact |
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|
Is there a system outage? If yes, how many systems are affected: |
Is the problem repetitive? Can you recreate
the problem?
|
Details: |
System environment and level |
---|
CP model and serial number: |
z/OS® level: |
How many systems are involved with the problem?
|
What other hardware devices are involved? |
External symptoms |
---|
|
Details: |
Symptoms extracted from diagnostic information |
---|
Dump title: |
ABEND code(s): |
Wait state code: |
Message ID(s): |
Module name(s) and rmid: |
Component ID(s): |
Other: |
Documentation obtained |
---|
Dump produced:
|
Joblog, SYSLOG, OPERLOG or other: |
EREP report of SYS1.LOGREC: |
GTF data set: |
CTRACE data set: |
Other: |
Recovery actions |
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|
Other: |