Problem Center
The Problem Center page shows problems that were previously escalated from actions or events or added manually. You can investigate problems, close them, and add new problems.
To view the Problem Center, from the top navigation, click Problem Determination > Problem Center.
Escalated problems are normally high-priority trap alerts and Tivoli® Enterprise Portal events, escalated from the Alerts and Events page. The details of each problem, including a snapshot of the problem details and the state of the application server at the time the problem occurred, are available for review.
- New: the status assigned by the system to newly created problems.
- Open: the status assigned by the system after a user opens a problem.
- Closed: the status assigned by the user when the user closes a problem. Closed problems are deleted from the system after 30 days.
Initially, all problems are shown in the Problem Center table.
To show only the problems for a particular server, select the group and server names from the Filter controls, and click the OK button.
To show only the problems with a particular status, select the status from the status control, and click the OK button.
To show only problems that occurred in a limited date/time range, click Show Advanced Filters, check the Date Range box. Then, select the date and time range in the From and To controls and click OK.
- Date and Time the problem occurred.
- Server group name.
- Server name.
- Problem category, set when the problem was escalated. See Escalating alerts and events to the Problem Center.
- Origin of the problem (trap, Tivoli Enterprise Portal, or manual creation).
- Name of the problem.
- Description of the problem, entered when the problem was escalated. See Escalating alerts and events to the Problem Center.
- Closing comment, entered when the problem is closed. The field is empty for new or open problems.
- Problem status (New, Open, or Closed).
- Delete button.
To view the details of a problem, click its date/time. See Viewing the details of a problem.
To close a problem, select Closed in the Problem status control in the table row. See Closing a problem.
To delete a problem, click the Delete button.
To add a problem manually, click the Add Problem Manually button at the bottom of the table. See Adding a problem manually.