IBM® Software Support provides assistance with product defects. The easiest
way to obtain that assistance is to open a PMR or ETR directly from the IBM Support
Assistant (see Using IBM Support Assistant).
Before contacting IBM Software Support, your company must have an active IBM software
maintenance contract, and you must be authorized to submit problems to IBM.
The type of software maintenance contract that you need depends on the type
of product you have:
For IBM distributed software products (including, but not limited to, Tivoli®, Lotus®, and Rational® products, as well as DB2® and WebSphere® products that run on Windows® or UNIX® operating systems), enroll in Passport Advantage® in
one of the following ways:
For IBM eServer™ software products (including, but not limited to, DB2 and WebSphere products
that run in zSeries, pSeries, and iSeries environments), you can purchase a
software maintenance agreement by working directly with an IBM sales representative
or an IBM Business Partner. For more information about support for eServer software
products, go to the IBM Technical Support Advantage Web site at http://www.ibm.com/servers/eserver/techsupport.html.
If you are not sure what type of software maintenance contract you need,
call 1-800-IBMSERV (1-800-426-7378) in the United States. From other countries,
go to the contacts page of the IBM Software Support Handbook on the
Web at http://techsupport.services.ibm.com/guides/contacts.html and click the name of your geographic region for phone numbers of people
who provide support for your location.
To contact IBM Software support, follow these steps:
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