When describing a problem to IBM®, be as specific as possible. Include all
relevant background information so that IBM Software Support specialists can help
you solve the problem efficiently. To save time, know the answers to these
questions:
Which software versions were you running when the problem occurred?
Do you have logs, traces, and messages that are related to the problem
symptoms? IBM Software Support is likely to ask for this information.
Can you re-create the problem? If so, what steps were performed to re-create
the problem?
Did you make any changes to the system? For example, did you make changes
to the hardware, operating system, networking software, and so on.
Are you currently using a workaround for the problem? If so, be prepared
to explain the workaround when you report the problem.
Monitoring, Version 6.2