Get assistance with diagnosing problems that you might
have before, during, and after deployment of the pattern.
Troubleshooting the pattern for the licensing shared
service
Discover solutions for common issues with deployments
of the licensing shared service.
- Cannot obtain a license
Review the following items:
- The license key server pattern and shared service are running.
- The license key server shared service must be deployed in the
same cloud group as your patterns.
- The Maestro scripts must run when you deploy an instance. Check
the deployment history.
- Cannot add a license file through HTTP/HTTPS tab in Select File
dialog
- This upload method is not supported. You must use the Local tab
in the Select File dialog when you add a license
file. The file must be on your local host.
- File upload fails
- In Add License File, the Source
License File parameter is filled from cache with the value
used during the last operation. Clear it and supply the correct value
every time you add a license file.
- Viewing the trace log for the license key server
- To view the trace log, see Viewing statistics.
Troubleshooting general problems
Discover
solutions for common problems with deployments.
- Cannot deploy
When you click OK in the Deploy dialog,
nothing happens.
Make sure that you enter a value for all required
parameters.
- Cannot connect to a remote server from the deployed instance
- All ports are closed by default. If you need to access a server,
you probably need to open a port for it. You can open a port by the
following means:
- If you know the port before deployment, specify the port when
you deploy the pattern.
- If you need to open a port after deployment, use the open port
operation. See Working with deployed instances.
- VNC password does not work
The VNC password length must be at least six characters and
no longer than eight characters.
- VNC clipboard does not work
The VNC clipboard is enabled by default for
virtuser.
If the
VNC Config window does not show in the
taskbar, restart it.