Service Management tasks
The tasks that are available on the HMC for the Service Management tasks are described.
To open these tasks, see Service Management.
Note: Depending on the task roles assigned to your user ID you
may not have access to all the tasks. See Table 2 for
a listing of the tasks and the user roles allowed to access them.
- Create Serviceable Event
This task reports problems that occurred on your Hardware Management Console to the service provider (for example, the mouse does not work) or lets you test problem reporting. - Manage Serviceable Events
This task allows you to select the criteria for the set of serviceable events you want to view. When you finish selecting the criteria, you can view the serviceable events that match your specified criteria. - Load Serviceable Events
This task allows you to load or reload serviceable events from an XML file. - Events Manager for Call Home
This task allows you to monitor and approve any data that is being transmitted from an HMC to IBM®. - Manage Remote Connections
This task enables you to manage remote connections. - Manage Remote Support Requests
This task views or manages call-home requests that the console has submitted. - Format Media
This task formats a diskette, or USB 2.0 Flash Drive Memory Key. - Manage Dumps
This task manages procedures for dumps of the selected system. - Transmit Service Information
Transmit service information so that it can be used for problem determination. - Manage Systems Call-Home
This task allows you enable or disable the call-home state for managed systems. - Manage Outbound Connectivity
Customize the means for outbound connectivity for the HMC to use to connect to remote service. - Manage Inbound Connectivity
This tasks allows your service provider to temporarily access your local console, such as the HMC, or the partitions of a managed system. - Manage Customer Information
This task enables you to customize the customer information for the HMC. - Authorize User
Request authorization for Electronic Service Agent™. Electronic Service Agent associates your system with a user ID and allows access to system information through the Electronic Service Agent facility. This registration is also used by your operating system to automate service processes for your AIX® or IBM i operation system. - Manage Serviceable Event Notification
This task adds email addresses that notify you when problem events occur on your system and configures how you want to receive notification of system events from the Electronic Service Agent. - Manage Connection Monitoring
This task configures the timers that connection monitoring uses to detect outages and enables or disables connection monitoring for selected machines. - Call-Home Setup Wizard
Learn how to open the Call-Home Setup wizard using the HMC interface.
Last updated: Fri, December 06, 2019