IBM Support

The backup-archive client is not upgraded using automatic deployment

Technote (troubleshooting)


Problem(Abstract)

The scheduled automatic backup-archive client deployment is successful, but the Tivoli Storage Manager backup-archive client is not upgraded to a new version in a Citrix environment.

Symptom

The updated client packages are sent to the Tivoli Storage Manager client system from the server. A folder to hold the files is generated in the directory:

C:\Program Files\Tivoli\TSM\baclient\IBM_ANR_WIN


Cause

The scheduler installs the updated client by running the DEPLOYCLIENT.BAT command. This command is specified on a postschedulecmd option that is associated with the schedule.

The DEPLOYCLIENT.BAT command cannot run properly. When manually running DEPLOYCLIENT.BAT, the setup.log stops at the following line:

    INSTALLING CALL VCREDIST

This is caused by either permission issue or by the system not having the Windows 8.3 name creation enabled.

Resolving the problem

Apply the fix for APAR IT20103. If this still does not work, then check the permissions and/or available space for the "C:\Program Files\Tivoli\TSM\baclient\IBM_ANR_WIN" directory. Ensure that this directory location can be written and hold the installation files. If this does not allow the autodeployment to succeed, manually install the backup-archive client.

Related information

IT20103

Product Alias/Synonym

tsm

Document information

More support for: Tivoli Storage Manager
Client

Software version: All Supported Versions

Operating system(s): Windows

Reference #: 2008551

Modified date: 10 October 2017


Translate this page: