IT20103: CLIENT AUTO DEPLOY FAILS DURING THE VC++ PORTION OF THE INSTALLATION

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs
IBM Spectrum Protectâ„¢ Client 8.1.4 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• It is possible for the client auto deploy to fail with the
  following message in the setup.log file.
  
  Wed 02/08/2017  6:02:08.17 calling C:\Program
  Files\Tivoli\TSM\IBM_AN~1\V7164\vcredist_x64.exe /q:a
  /c:"msiexec /i vcredist.msi /qn /l*v
  C:\Windows\TEMP\vcredist_x64.log"
  Wed 02/08/2017  6:02:08.17 calling C:\Program
  Files\Tivoli\TSM\IBM_AN~1\V7164\vcredist10_x86.exe /q
  /c:"msiexec /i vcredist.msi /qn /l*v
  C:\Windows\TEMP\vcredist10_x86.log"
  Wed 02/08/2017  6:02:08.17 calling C:\Program
  Files\Tivoli\TSM\IBM_AN~1\V7164\vcredist10_x64.exe /q
  /c:"msiexec /i vcredist.msi /qn /l*v
  C:\Windows\TEMP\vcredist10_x64.log"
  INSTALLING CALL VCREDIST
  Wed 02/08/2017  6:02:36.58 The deployclient.bat script is
  exiting.
  
  This is caused by the system not having the Windows 8.3 name
  creation enabled.
  
  So when a path is specified in the client installation code that
  has spaces in it, the installation will fail.
  
  Tivoli Storage Manager Versions Affected: 7.1 and 8.1 on Windows
  
  Customer/L2 Diagnostics: None
  
  Initial Impact: Medium
  
  Additional Keywords: client action autodeploy auto deploy space
  8dot3name 8dot3 eight dot three
  

Local fix

• Manually install the client or contact IBM support for a
  workaround
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 7.1 and 8.1.0 running on all  *
  * Microsoft Windows platforms.                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 7.1.8 and 8.1.4 on all Microsoft Windows      *
  * platforms                                                    *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Additional quotation marks added into batch files related to
  Automatic client deployment allow to resolve the problem with
  incorrect parsing of
  a long path on Windows on which short (8.3) names are disabled.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• updmgr
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R81W PSY

     UP