PI08597: ADD/REMOVE PROGRAMS ON WINDOWS 2008 SERVER... DOESN'T

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You can track all active APARs for this component.

APAR status

  • Closed as fixed if next.

Error description

  • You have installed the License Manager and Tools (LMT) 9.5.0.0
    on Windows Server 2008 x64 using
    spss_clt_9.5.0.1-licmgr_win_en.exe with 'Run as administrator'.
    Upon investigation, LMT appeared to be incompletely installed.
    You uninstalled LMT from Control Panel > Programs and Features.
    But when you later attempt to install again, you receive a
    message indicating the LMT is already installed.
    

Local fix

  • In order to effect a complete uninstall, you will need to
    manually remove the SLM Service -
    1) Find the lservnt.exe executable (reinstall the LM if need be.
    2) Manually stop the service with lservnt.exe -X stop and remove
    it with lservnt.exe -X remove.
    3) THEN uninstall the whole thing with Add/Remove Programs AND
    Reboot.
    
    This behavior will be addressed in a future release of the
    software.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of License Manager and Tools (LMT) 9.5.0.1             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * You have installed the License Manager and Tools (LMT)       *
    * 9.5.0.1                                                      *
    * on Windows Server 2008 x64 using                             *
    * spss_clt_9.5.0.1-licmgr_win_en.exe with 'Run as              *
    * administrator'.                                              *
    * Upon investigation, LMT appeared to be incompletely          *
    * installed.                                                   *
    * You uninstalled LMT from Control Panel > Programs and        *
    * Features.                                                    *
    * But when you later attempt to install again, you receive a   *
    * message indicating the LMT is already installed.             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Please upgrade to Statistics 23.0  and the corresponding     *
    * License Manager and Tools (LMT) 9.5.0.2                      *
    ****************************************************************
    

Problem conclusion

Temporary fix

Comments

  • This issue has been addressed for Statistics 23.0  and the
    corresponding License Manager and Tools (LMT) 9.5.0.2
    

APAR Information

  • APAR number

    PI08597

  • Reported component name

    SPSS STATISTICS

  • Reported component ID

    5725A54ST

  • Reported release

    M00

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-20

  • Closed date

    2015-03-19

  • Last modified date

    2015-03-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • RN00 PSN

       UP

  • RN00 PSY

       UP



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Document information


More support for:

SPSS Statistics
Statistics Desktop

Software version:

22.0

Reference #:

PI08597

Modified date:

2015-03-19

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