JR48487: IN PROCESS PORTAL, COMPLEX BPDS CAUSE ISSUES IN PROCESS PERFORMANCE AND INSTANCE DETAILS DASHBOARDS

Version 8.5 Refresh Pack 5 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• In Process Portal, complex BPDs (BPDs that include dynamically
  linked BPDs, recursively linked BPDs, or BPDs linked from
  toolkits) can cause the following issues in the Process
  Performance dashboard:
  
  1.  When navigating to the Instance Details page, an error
  message appears in Process Portal and is written to
  SystemOut.log.
  
  2.  The Average Duration chart does not display labels for
  dynamically linked activities.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  IBM Business Process Manager V8.5.0.1       *
  *                  Advanced, Standard, and Express             *
  ****************************************************************
  * PROBLEM DESCRIPTION: In Process Portal, complex BPDs can     *
  *                      cause issues in the Process             *
  *                      Performance dashboard.                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Code did not handle cases of complex BPDs correctly.  This
  resulted in exceptions and other strange behavior being seen
  in the Process Performance dashboard in Process Portal.
  

Problem conclusion

• A fix is available that addresses many complex BPD scenarios
  in the Process Performance dashboard.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR48487:
  
   1. Select the product group, product, installed version, and
  platform, and click Continue.
   2. Select APAR or SPR, enter JR48487, and click Continue.
  
  When downloading fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM EXPRESS

• Fixed component ID

  5725C9600

Applicable component levels

• R800 PSY

     UP