JR45101: "WHEN WILL TASKS GO OVERDUE" CHART IN MY TEAM PERFORMANCE DOES NOT ALWAYS WORK PROPERLY

Version 8.0.1 Fix Pack 1 for the IBM Business Process Manager products
Version 7.5.1 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• The "When will Tasks go Overdue" chart in the My Team
  Performance dashboard does not always work properly.  In
  specific time zones, and/or with Daylight Savings Time enabled,
  the chart may not display the correct set of tasks that will go
  overdue, because of incorrect calculation of the difference
  between the due time and the current time for tasks.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Users of BPM Express, BPM Standard, and     *
  *                  BPM Advanced.                               *
  ****************************************************************
  * PROBLEM DESCRIPTION: The "When will Tasks go Overdue"        *
  *                      chart in the My Team Performance        *
  *                      dashboard does not always work          *
  *                      properly.  In specific time zones,      *
  *                      and/or with Daylight Savings Time       *
  *                      enabled, the chart may not display      *
  *                      the correct set of tasks that will go   *
  *                      overdue, because of incorrect           *
  *                      calculation of the difference between   *
  *                      the due time and the current time for   *
  *                      tasks.                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  The bar graph on the "When will Tasks go Overdue" chart, and
  the task list table that is populated when clicking on a bar
  on the graph, retrieve timestamp values from the database
  representing the "due times" for tasks.  Those times are
  stored in the database based on the server's time zone.  While
  the task list table displayed due dates based on the server
  time zone, the graph displayed due dates based on the
  browser time zone.  As a result, clicking on a bar (date) in
  the graph could fail to display the correct set of tasks for
  the date corresponding to the clicked bar, if the due time
  fell on different dates for the two time zones.  Daylight
  Savings Time offsets could also influence this behavior.
  

Problem conclusion

• Changing the bar graph to render based on the server time zone
  (for consistency with the database and the task list table)
  resolves the issue.
  
  An interim fix for Business Process Manager Version 8.0.1.0 has
  been published to Fix Central.  Please refer to the separate
  file that is automatically downloaded with the interim fix
  for prerequisite information and installation/uninstallation
  instructions.  Note that this interim fix also contains the fix
  for APAR JR45100
  (http://www.ibm.com/support/docview.wss?uid=swg1JR45100);
  there is not a separate interim fix for that APAR.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R800 PSY

     UP