IBM Support

IV38610: ITNM 3.9 ATTEMPTING TO CREATE A COPY OF MIB GRAPHER FAILS

Fixes are available

IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP 3.9.0.3 Interim Fix 1, 3.9.0.3-TIV-ITNMIP-IF0001
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005

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APAR status

  • Closed as program error.

Error description

  • ENV:ITNM 3.9 - All platforms
Replication steps:
1)Log into TIP server and find a device in "Network Hop View"
2)Launch a servlet  by right clicking and choosing "Graph SNMP
Mib Data"
3)After the Graph opens attempt to copy to a new graph
4) The copy function  succeeds to create a new portlet but the
new portlet does not contain any of the specific information of
the copied Mib Graph portlet.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All ITNM Users                                               *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* in MibGraph, click on the copy button, new mibgraph appeared *
* with same configuration. Click on copy button from this new  *
* mibgraph, the next copy lost all the configuration           *
* information.                                                 *
****************************************************************
* RECOMMENDATION:                                              *
* | fix pack | 3.9.0-ITNMIP-FP0004                             *
****************************************************************
Java ClassNotMatch Exception was in the log

    



Problem conclusion


    

  • Fix the Java ClassNotMatch Exception in the log

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IV38610
    • 

  • Reported component name
    TIV NETWK MGR I
    • 

  • Reported component ID
    5724S4500
    • 

  • Reported release
    390
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-03-25
    • 

  • Closed date
    2013-07-15
    • 

  • Last modified date
    2013-07-15
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TIV NETWK MGR I
    • 

  • Fixed component ID
    5724S4500
    • 



Applicable component levels


    

  • R390  PSN
       UP
    • 

  • R390  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.9","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            15 July 2013
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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