IT23515: ANS2050E ERROR WITH PASSWORDACCESS=GENERATE OPTION

IBM Spectrum Protect client 7.1.8.x interim fix downloads
IBM Spectrum Protect client 8.1.x.y interim fix downloads
IBM Spectrum Protectâ„¢ Client 8.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Using the client option PASSWORACCESS=GENERATE, there will be
  some instances when the password expires, the client update the
  password automatically, but still got an error saying it cannot
  prompt for the password. For example, in the client dsmerror.log
   and dsmsched.log:
  
  10/25/2017 21:27:48 Password updated.
  10/25/2017 21:29:03 ANS2050E IBM Spectrum Protect needs to
  prompt for the password but cannot prompt  because the process
  is running in the background.
  
  This will cause the schedule operation to fail.
  On the IBM Spectrum Protect server activity log, similar
  messages are seen.
  10/25/2017 21:27:39      ANR0406I Session 4589 started for node
  xxxx
  10/25/2017 21:27:39       Password updated.
  10/25/2017 21:27:39      ANR0403I Session 4589 ended for node
  xxxx.
  10/25/2017 21:27:39      ANR0406I Session 4590 started for node
  xxxx
  10/25/2017 21:29:15      ANR0424W Session 4592 for node xxxx
  refused - invalid password submitted.
  
  This is a timing issue and the next client operation will have
  the correct password.
  
  Products affected:
  IBM Spectrum Protect Backup-Archive Client version 7.1.6-
  7.1.8.1 and 8.1 on all platforms.
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware version 7.1.6- 7.1.8.1 and 8.1  on Microsoft Windows
  x64 and Linux x86_64 platforms.
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for Microsoft Hyper-V version 7.1.6- 7.1.8.1 and 8.1  on
  Microsoft Windows x64 platform.
  
  If you are using Backup-Archive Client 7.1.6- 7.1.8.1and 8.1,
  refer to APAR IT23515
  If you are using Data Protection for VMware 7.1.6- 7.1.8.1 and
  8.1, refer to APAR IT25330
  If you are using Data Protection for Microsoft Hyper-V 7.1.6-
  7.1.8.1 and 8.1, refer to APAR IT25345
  Initial Impact:
  Medium
  
  Additional Keywords:
  TSM Tivoli Storage Manager SP 159007
  

Local fix

• The client password has been corrected automatically after the
  failure. Rerun the failing operation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Backup-Archive client 7.1.6 - 7.1.8.1,  *
  * 8.1.0- 8.1.4 on all platforms.                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect backup-archive client version 7.1.8.2, 8.1.4.1 and   *
  * 8.1.6 on all platforms.                                      *
  * Note 1: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for VMware version 7.1. In Data          *
  * Protection for VMware environments, the Backup-Archive       *
  * Client is also known as the data mover.                      *
  * Note 2: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for Microsoft Hyper-V versions 7.1 till  *
  * 8. 1.2. In Data Protection for  Microsoft Hyper-V            *
  * environments, the Backup-Archive Client is also known as the *
  * data mover.                                                  *
  * Note 3: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• When password expired during active backup the client updates
  password automatically, but because of a small bug some threads
  can try to use expired password that leads to authentication
  error. To fix this issue the corresponding subroutine has been
  updated to use new password.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT25330 IT25345

Modules/Macros

• DSM      DSMC     DSMCSVC  DSMCAD
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R81A PSY

     UP

• R81W PSY

     UP

• R81S PSY

     UP

• R81M PSY

     UP

• R81L PSY

     UP

• R81H PSY

     UP