Troubleshooting
Problem
The purpose of this Technote is to clarify the support to be provided when IBM Spectrum Symphony and/or IBM Spectrum LSF are running on Microsoft Azure.
Resolving The Problem
Overview
Customers who have IBM licenses may deploy their licenses on Microsoft Azure in accordance with the IBM Licensing for Microsoft Azure policy.
- Support for Bring Your Own License (BYOL) and Bring Your Own Software and License (BYOSL) Scenarios
BYOL and BYOSL scenarios include situations where IBM Spectrum Symphony or IBM Spectrum LSF are installed directly by customers within Azure VMs. For more information, please refer to this List of BYOL/BYOSL IBM Products on Azure.
Support:
For customers who bring their own IBM Spectrum Symphony or IBM Spectrum LSF licenses to Microsoft Azure, IBM will continue to deliver support directly following the IBM Support Plan just as it does when those licenses are deployed on customers’ premises. To request technical support for IBM software running on Azure in BYOL/BYOSL scenarios, contact IBM Technical Support or refer to the IBM Support Handbook. In order to receive support for Azure, customers must purchase an Azure Support Plan.
Support Lifecycle:
Make sure you are running versions of IBM software that are currently supported within IBM Support Portal. Refer to the documentation on IBM Product Support Lifecycle Website or contact IBM.
Fixes/Patching:
To access fixes for IBM software products used in the BYOL scenario or outside of Azure, refer to the IBM Support Portal and specifically to IBM Fix Central. To install Windows Server operating system updates on Azure VMs, use Windows Update.
Changes to this Support Policy
We may occasionally update this Support Policy. When we post changes to this Support Policy, we will revise the "Modified date" field at the right panel of this document.
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Document Information
Modified date:
17 June 2018
UID
isg3T1023592