Troubleshooting
Problem
Collecting data for IBM Maximo for Utilities problems. Gathering this information before calling IBM support will help you with the troubleshooting process and save time analyzing the data.
Diagnosing The Problem
This document describes what information you need to compile to begin troubleshooting a IBM Maximo for Utilities issue.
Clients should provide this information when entering a Maximo for Utilities PMR.
Must Gather
1. Check the exact version information of Maximo, Utilities and other Industry Solutions that may be installed in your environment. This can be done by viewing the Help > System Information.
2. Verify if the combination of Maximo, Utilities and Browser is supported and/or certified.
Maximo Platform matrix:
https://www.ibm.com/developerworks/mydeveloperworks/groups/service/html/communityview?communityUuid=a9ba1efe-b731-4317-9724-a181d6155e3a#fullpageWidgetId=W5f281fe58c09_49c7_9fa4_e094f86b7e98&file=97d773e7-2177-4c0a-8b6b-170374718f9e
3. Request the latest patch or hot fix read me file to confirm if the issue has not previously been addressed.
4. Provide a document outlining steps to reproduce the issue with screen shots to better illustrate the scenario.
5. Attempt to confirm that the issue can only be reproduced in Utilities and is not related to Maximo core functionality.
6. Capture the application-specific logging.
- Configure the appropriate and application-specific logging parameters within the Maximo Logging application. For most cases, and for initial troubleshooting, the Debug Level can be set to INFO.
- Create an Application Logger for the module in which the issue is present:
- Create sql Loggers for as many subcomponents of the application that are suspected to be causative to the issue:
- Capture the logging for the time period when the issue presents itself
ex. PLUSDCUEST (for CU Estimating(T&D))
ex. PLUSDCUESTIMATE.PLUSDESTDETAIL (for CU Estimating Details Info)
7. Visit the Maximo for Utilities wiki:
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Documentation%20Central/page/IBM%20Maximo%20for%20Utilities
Additional Utilities documentation can be found here:
http://www-947.ibm.com/support/entry/portal/search_results?brandind=software~tivoli?sn=spe&q=TPAEUTIL&sortby=-dcdate&ibmprd=MAXLP&filter=
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21646040