Sub-capacity licensing FAQs

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Below are some of our most frequently asked questions about Sub-capacity licensing. To view answers, simply click a question.

Sub-capacity FAQs: Ordering Questions

# Question
1 How will a customer be able to place an order for products eligible for sub-capacity licensing?
2 Does a customer still need to accept the sub-cap licensing terms prior to ordering licenses for sub-capacity deployment?
3 Does IBM have unique sub-capacity Passport Advantage part numbers? If so, do they also apply to S&S Renewal and Reinstatement P/Ns?
4 Where can I find FAQs specific to Processor Value Units?
5 How can a customer obtain the IBM License Metric Tool?
6 Why does a customer have to order ILMT? Why can’t they just download it?
7 What is the part number used to order ILMT?
8 Why do I need to renew Software Subscription and Support for a no-charge product?
9 I am entitled to the IBM License Metric Tool via part number D561HLL but I am no longer able to download the latest code. Why?
10 Why, as a customer, do I have to issue a zero-dollar purchase order to obtain ILMT?
11 How is the IBM Metric Tool licensed?
12 Are there extra charges associated with a license acquisitions that leverage sub-capacity?
13 Can any Service Provider acquire ILMT, even if it is in support of an end-user who retains their PVU-based license(s)?
14 Is sub-capacity licensing available for both Passport Advantage and Passport Advantage Express customers?

Sub-capacity FAQs: Ordering Answers

# Question Answer
1 How will a customer be able to place an order for products eligible for sub-capacity licensing? With the April 7, 2009 announcement that eliminated a separate set of sub-capacity part numbers, customers need only to accept and abide by the terms of the Sub-Capacity attachment, and place orders using (or use existing license entitlements) that are the regular PVU-based part numbers. In most cases, ILMT will also need to be ordered.
2 Does a customer still need to accept the sub-cap licensing terms prior to ordering licenses for sub-capacity deployment? As of July 18, 2011, Sub-capacity terms are now included in the base IBM Passport Advantage agreement. Customers who have accepted the new agreement need only comply with the requirements as stated in Section 3.2. For customers who have not accepted the new agreement, new license acquisitions for sub-capacity deployments require that the customer agree to the Passport Advantage Agreement Attachment for Sub-Capacity Terms prior to such deployment. Existing Passport Advantage customers must submit a modified Passport Advantage Enrollment Form for the Originating Site, and indicate that they wish to have sub-capacity licensing terms.
3 Does IBM have unique sub-capacity Passport Advantage part numbers? If so, do they also apply to S&S Renewal and Reinstatement P/Ns? With the April 7, 2009 announcements, the answer is no. The same original PVU-based part numbers can be used for both full and sub-capacity deployments, the latter requires the acceptance of the sub-cap attachment. IBM has withdrawn the unique sub-capacity part numbers that previously existed.
4 Where can I find FAQs specific to Processor Value Units? View or download the Processor Value Unit Announcement FAQ for customers.(PDF, 32KB)
5 How can a customer obtain the IBM License Metric Tool? Even though ILMT is no-charge product offering, an order must be still placed to establish an IBM entitlement record for the license as well as software subscription and technical support* (S&S) coverage. That's because ILMT receives the same level of technical support* offered for the rest of the Passport Advantage product portfolio, as opposed to other free tools and utilities that are offered "as-is" with limited to no technical support. For additional guidance and instructions on ordering ILMT, see IBM License Metric Tool PA Online Ordering.(PDF, 926KB)
*If requested by IBM Support, select "Tivoli" as the brand for ILMT when requesting technical support.
6 Why does a customer have to order ILMT? Why can’t they just download it? Most simple download products provide little, if any, technical support* - but provided on an "as-is" basis. IBM provides the same support for ILMT that we do for our other mission-critical middleware. So even though ILMT is a no-charge product offering, an order must be still placed to establish an IBM entitlement record for the license as well as software subscription and technical support* (S&S) coverage. For additional guidance and instructions on ordering ILMT, see IBM License Metric Tool PA Online Ordering.(PDF, 926KB)
*If requested by IBM Support, select "Tivoli" as the brand for ILMT when requesting technical support.
7 What is the part number used to order ILMT? The initial order for ILMT should use P/N D561HLL. In order to maintain an entitlement record, S&S should renewed annually using P/N E027NLL. For additional guidance and instructions on ordering ILMT, see IBM License Metric Tool PA Online Ordering.(PDF, 926KB)
8 Why do I need to renew Software Subscription and Support for a no-charge product? S&S renewal using P/N E027NLL is optional -- and is only required if the customer needs to be entitled to receive product updates/upgrades and technical support*. But note that keeping ILMT up-to-date is a requirement of the sub-capacity offering terms so S&S renewal would be a requirement for any customer required to use ILMT.
*If requested by IBM Support, select "Tivoli" as the brand for ILMT when requesting technical support.
9 I am entitled to the IBM License Metric Tool via part number D561HLL but I am no longer able to download the latest code. Why? It may be that the coverage period for Software Subscription and Support for your license has expired. You should have been notified 60-90 days prior to the expiration of the original 12 month coverage from D561HLL. Log-in to PA Online to see if your S&S coverage period for D561HLL has expired. If it has, you will need to order either E027NLL (Renewal) or D561ILL (Reinstatement) depending on how long it has been since the S&S coverage has lapsed. Both of these part numbers are no-charge. Why is this required? Refer to Q#8.
10 Why, as a customer, do I have to issue a zero-dollar purchase order to obtain ILMT? Customers can avoid the need to issue a zero-dollar PO by having their PA/PAE site contact place an order via PA Online. For information on PA Online and management of site contact information, refer to IBM Passport Advantage Online for Customers. For additional guidance and instructions on ordering ILMT, see: IBM License Metric Tool PA Online Ordering.(PDF, 926KB)
11 How is the IBM Metric Tool licensed? ILMT is licensed on a "per establishment“ basis. This means a customer is permitted to deploy an unlimited number of copies of the IBM License Metric Tool, only on machines owned or leased by you, that are located at a single physical site, including the surrounding campus and satellite offices, irrespective of the server environment being monitored.
12 Are there extra charges associated with a license acquisitions that leverage sub-capacity? No, IBM is not charging any additional fees for the customer to acquire sub-capacity terms for eligible products. While IBM provides ILMT to customers for no-charge, customers are responsible for the underlying infrastructure (server, network, etc.) and resources to deploy and manage it. Most customers capable of deploying complex virtualized server technologies such as PowerVM and VMware, will have the capability of deploying ILMT.
13 Can any Service Provider acquire ILMT, even if it is in support of an end-user who retains their PVU-based license(s)? Yes, in a situation where an end-user customer must deploy ILMT to manage its PVUs deployed in a sub-cap manner, the service provider can order ILMT in order to install the ILMT agent code on their hosted server which will then communicate back to the end-user's ILMT server. However, the service provider must be an active Passport Advantage or Passport Advantage Express customer to place the ILMT order. For additional guidance and instructions on ordering ILMT, see: IBM License Metric Tool PA Online Ordering.(PDF, 926KB)
14 Is sub-capacity licensing available for both Passport Advantage and Passport Advantage Express customers? Yes.