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Passport Advantage Online - Customer

As a Passport Advantage Online customer you have secure access to  Passport Advantage Online which provides you with the latest program information plus access to a wide array of tools to help you manage your Passport Advantage accounts.

Passport Advantage Online

Software download and media access -- allows you to obtain product upgrades that are covered under Software Subscription and Support [also referred to as Software Maintenance]. These licenses can be downloaded or ordered on physical media (e.g.CD).


Purchase and renewal -- allows you to purchase new licenses and renew your existing Software Subscription and Support and Fixed Term licenses

  • Quotes -- view and order quotes prepared by your sales representative
  • Popular Offerings catalog --view the top-selling IBM software products. The catalog functionality includes search by product description, search by product category and search by license type (e.g. License & Software Subscription and Support). You may purchase directly with IBM at Suggested Retail Price (SRP) or send your order to a business partner.
  • Software Subscription and Support [also referred to as Software Maintenance] renewals --detail your coverage that is due for renewal and allows you to purchase through a Business Partner or directly with IBM at (SRP). Please note: this functionality is not yet available in all geographies. Please check with your local Passport Advantage representative for information in your regions
  • Help -- obtain assistance with the purchase of new licenses or the renewal of existing licenses

Shopping cart -- allows you to view the contents of your shopping cart

  • Saved shopping cart -- view the contents of shopping carts you have saved
  • Order status -- view the status of orders placed in the last 30 days or view a specific order by entering the order reference number

Reporting-- generate reports of your account activity; these reports may be viewed online and/or downloaded

  • Active entitlements -- search your active entitlements by entitlement type (e.g. purchased, renewed, allocated)
  • Order history -- search orders placed by your sites; you may search by order type (e.g. purchased, renewed, allocated) or date
  • Migration history -- search migrations completed by your sites; you may search by date
  • Downloads history -- search downloads completed by your sites; you may search by date

Entitlements

  • View Proof of Entitlement certificate -- view proof of entitlement certificates for your site's software licenses
  • View entitlement allocations -- view the current allocation of license entitlements for your site
  • Update entitlement allocations -- update the current allocation of license entitlements for your site

Account Management -- allows you to view and manage your Passport Advantage account information

  • Contact update -- enables you to keep your company's contact information accurate. Updating these contacts ensures that the correct person in your company receives information regarding Passport Advantage offerings
  • Manage access -- enables primary and secondary contacts to grant additional users access to Passport Advantage
  • Online eNotifications -- allows you to manage your e-mail notifications about the latest upgrades to your IBM software. Use this tool to change who receives these notices, how often, and in what language.
  • Register for additional customer site -- if you are the primary contact for more than one Passport Advantage Online, use this tool to be authenticated for view access to each site.

Reference -- keeps you updated on the Passport Advantage program with the latest enhancements, presentations and overviews

  • News -- view the latest updates to the Passport Advantage program
  • Frequently Asked Questions (FAQs) regarding the program

Need Assistance -- worldwide contact information for our eCustomer Care team