IBM Software Subscription and Support

With each new IBM-distributed software license you acquire— including Fixed Term Licenses —you get affordable, renewable IBM Software Subscription and Support.

A comprehensive product upgrade and Technical Support solution, IBM Software Subscription and Support, available through IBM Passport Advantage® and Passport Advantage Express, delivers:

• product upgrades—new releases and new versions—at your convenience
• phone and online Technical Support—when, where, and how you choose

And, access to upgrades and Technical Support couldn't be easier.

To download upgrades to your licensed IBM Software, sign in to Passport Advantage Online.

For Technical Support, go to the IBM Support Portal, an integral part of the IBM Electronic Support portfolio, and select a product and a task. You can even create a Support profile to view support options tailored to your individual interests and needs.

With IBM Software Subscription, you get:

• Access to new releases and versions of your licensed IBM software—helping to reduce your software acquisition expenses
• The option to receive eNotifications to alert you when new releases and versions and new technical support information become available for your licensed products—you choose when to upgrade and what technical support information is of interest to you
• The latest technology from IBM ensuring that your IT environment is responsive, reliable and ready for growth and for change

With IBM Technical Support, you get:

• Responsive, cross-platform software technical support—around the clock and around the world
• Online technical support including enhanced self-help and search capabilities—24x7
• Voice support for new deployments, migration, and code-related questions
• Fast problem resolution by phone for all “Severity 1” situations—24 hours a day, seven days a week—you decide which issues to classify as “Severity 1” situations