Working with distributed relational database users

Investigating a problem usually begins with the user. Users might not be getting the results they expect when running a program or they might get a message indicating a problem. Sometimes the best way to diagnose and solve a problem is to go through the procedure with a user.

The Copy screen function allows you to do this either in real time with the user or in examining a file of the displays the user saw.

You can also gather more information from Messages than just the line of text that appears at the bottom of a display. This topic collection discusses how you can copy displays being viewed by another user and how you can obtain more information about the messages you or a user receives when doing distributed relational database work.

In addition to programming problems, you might have problems when starting the program or connecting to the system if you use Advanced Program-to-Program Communication (APPC) or TCP/IP.