Cannot view report result from InfoSphere Information Server console or InfoSphere Information Server Web console

In a cluster environment, if a Page Not Found error message is displayed while you are trying to view a report result, a security process might be running. You can edit the httpd.conf configuration file to allow encoded slash characters, and then restart the Web server.

Symptoms

After you run a process in a cluster environment, a Page Not Found error message is displayed, and you cannot view the report results.

Causes

As a security measure, the web server encodes some URLs. Each slash in a URL is encoded as special character that the httpd.conf configuration file reads and then rejects by default.

Environment

This advice applies to cluster environments that run on IBM® HTTP Server or Apache Web Server.

Resolving the problem

  1. Open the httpd.conf configuration file. The file is in the configuration directory: install-home\IBM\HTTPServer\conf\httpd.conf.
  2. Set the AllowEncodedSlashes value to ON.
  3. Save this file, and restart the web server. If the web server is installed as a managed server, use theIBM WebSphere® Application Server administrative console to restart it. Otherwise, log into the computer where the web server is installed, and restart the web server.