Configuring the MX record for a domain

After you verify ownership of the domain, configure your domain MX record to deliver mail to the service.

About this task

This procedure is for service-only environments. It does not apply to hybrid environments. For information on the MX record approval process for hybrid environments, contact IBM support and open a support ticket (PMR).
Important: If you plan to migrate mail data from a Microsoft Exchange server using the Mail Onboarding Manager tool, consider when the best time is to configure the MX record. You can configure it at any time -- before, after, or during the migration, but each of these decisions impacts your migration differently. See the technote Migration limitations using the Mail Onboarding Manager to migrate mail data from on-premises Microsoft Exchange server to the cloud for a description of how migration is impacted in each of these scenarios.

A Mail eXchange (MX) record identifies an SMTP host to which mail for a domain is sent. To enable your service users to receive email addressed to the verified domain, edit or create an MX record. Configure the MX record to point to the IBM SmartCloud® Notes® SMTP host name. If this domain is new, create an MX record for it.

Contact your domain provider for information about the steps required to create or edit MX records. When you configure the MX record, specify one of the following SMTP host names, depending on the data center that you use.
  • If you use the United States data center, specify smtp.notes.na.collabserv.com.
  • If you use the Asia Pacific data center, specify smtp.notes.ap.collabserv.com.
  • If you use the European data center, specify smtp.notes.ce.collabserv.com.

Delete any MX records used previously for the domain.

What to do next

Next, Customize settings.