Reporting information from the symptom record to IBM

For all problems report the following information from the record:

System Environment
- CPU Model
- BCP
- Release Level of Service Routine
- System Data at Architecture Level
- Component Data at Architecture Level
Component Information
- Component ID
- Component Release Level
- Service Release Level (if any)
- Description of Function
- Problem ID
- Subsystem ID
Primary Symptom String

Use Table 1 to determine the other information to report to the IBM® Support Center.

Table 1. Information to Collect from Symptom Record
Description of Function (appears under Component Information)	Information to Collect
NCC RECORD REJECTED	Secondary Symptom String Free Format Component Information The Key value The free format data, which contains NCC the record that JES2 rejected.
SJFREQ SWBTU_MERGE FAILURE	Secondary Symptom String The decimal return codes. Free Format Component Information The Key value The free format data, which contains the parameter list supplied to the SJFREQ service.
SWBTUREQ SPLIT REQUEST FAILURE	Secondary Symptom String Free Format Component Information The Key value The free format data, which contains the parameter list supplied to the SWBTUREQ service.
SWB MODIFY SUBTASK FAILURE	Secondary Symptom String Free Format Component Information The Key value The free format that which contains: The SJF services request block The subtask work area.
COPY COUNT OR COPY GROUP COUNT INVALID IN XIT	Secondary Symptom String Free Format Component Information The Key value The free format data, which contains the copy count and copy group count.
$CPOOL ERROR GETTING SMF BUFFERS	Secondary Symptom String Free Format Component Information The Key value The free format data which contains: The $CPOOL parameter list. The extent information parameter list.
$CPOOL ERROR IN QUESMFB	Secondary Symptom String Free Format Component Information The Key value The free format data which contains the cell information parameter list.
$CPOOL ERROR IN FRESMFB	Secondary Symptom String Free Format Component Information The Key value The free format data which contains the cell information parameter list.
ICE FREE FAILED	Secondary Symptom String Free Format Component Information The Key value The free format data which contains the Interface Control Element (ICE).
ICE HAS BEEN FROZEN	Secondary Symptom String Free Format Component Information The Key value The free format data which contains the Interface Control Element ($ICE).