Diagnosing a message with an ERB prefix

Use this procedure when you receive a message with an ERB prefix.

Table 1. Diagnostic Procedure for a Message with an ERB Prefix
Diagnostic Procedure	References
1. Determine which session was running when the message was issued. If the message was issued within an RMF™ ISPF reporter session, use the help facility RMF supplies for an explanation of the message and user response. If the message was received on the main operator console, it is a system message. If you need assistance with a message, continue with the next step.	Press the HELP key (PF1) for an explanation of the message. These message explanations are also listed in the z/OS RMF Messages and Codes book. For an explanation and an appropriate operator response for system messages, please visit the LookAt home page at http://www.ibm.com/systems/z/os/zos/bkserv/lookat/.
2. Report the problem to IBM®. Provide the following problem data: Message number RMF version and release RMF session: Monitor I, II, III or Postprocessor Name and level of the operating system with a list of program temporary fixes (PTF) applied at the time of the problem and all installation modifications, exits, and products with other than Class A service.	Reporting a problem to IBM