IBM Health Checker for z/OS User's Guide
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Understanding exception messages

IBM Health Checker for z/OS User's Guide
SC23-6843-02

Exception messages are the most important check output, because they identify potential problems and suggest a solution.
  • The complete explanation and details for exception messages are issued to the message buffer, where you can view it with either SDSF, HZSPRINT, or in the log stream.
  • By default, the exception message text is also issued as a WTO, prefaced by an HZS WTO message. The HZS message issued reflects the SEVERITY={HIGH | MEDIUM | LOW | NONE} and WTOTYPE={CRITICAL|EVENTUAL|INFORMATIONAL|HARDCOPY|NONE} parameters defined for the check. (You can update these parameters to control the severity and descriptor code for the check.)

The following examples show how exception messages and exception message WTOs will look on a system:

Exception message example 1 - An exception message as it appears in the message buffer: The following example shows an exception message in the message buffer. Note that IBM Health Checker for z/OS issues information both before and after the exception message with data including the check owner and name, the severity of the check, and the check parameter in use.
CHECK(IBMGRS,GRS_MODE)                    
START TIME: 06/12/2007 18:44:00.421390    
CHECK DATE: 20050105  CHECK SEVERITY: LOW 
CHECK PARM: STAR  


ISGH0301E Global Resource Serialization is in RING mode.  Global Resource
          Serialization STAR mode was expected.

Explanation: The check found an unexpected mode when global resource serialization 
          star mode was expected. Use star mode for best performance in a parallel sysplex.

System Action: The system might perform significantly worse than if it was in star mode.

Operator Response: Contact your system programmer.

System Programmer Response: See z/OS MVS Planning: Global Resource Serialization for 
          more information on converting to global resource serialization star mode.

Problem Determination: N/A

Source: Global resource serialization

Reference Documentation: z/OS MVS Planning: Global Resource Serialization

Automation: N/A

Detecting Module: ISGHCGRS, ISGHCMSG

END TIME: 06/12/2007 18:44:02.003761  STATUS: EXCEPTION-LOW 
CHECK(IBMXCF,XCF_SFM_ACTIVE)                                                    
START TIME: 06/07/2005 10:40:38.132396                                          
CHECK DATE: 20050130  CHECK SEVERITY: MEDIUM                                    
CHECK PARM: ACTIVE                                                              
                                                                                
                                                                                
* Medium Severity Exception *                                                   
                                                                                
IXCH0514E The state of Sysplex Failure Management is NOT consistent             
with the IBMXCF recommendation.                                                 
                                                                                
  Explanation:  Sysplex Failure Management (SFM) is INACTIVE on this            
    system. The IBMXCF specification requires that SFM be ACTIVE.               
                                                                                
  System Action:  The system continues processing normally.                     
                                                                                
  Operator Response:  Report the problem to the system programmer.              
                                                                                
  System Programmer Response:  Define an SFM policy with the                    
    administrative data utility IXCMIAPU.                                       
                                                                                
    Start an SFM policy by issuing 'SETXCF                                      
    START,POLICY,TYPE=SFM,POLNAME=xx' at the operating system console.          
                                                                                
    Stop an active SFM policy by issuing 'SETXCF STOP,POLICY,TYPE=SFM'          
    at the operating system console.                                            
                                                                                
    IBM suggests that SFM should be ACTIVE.                                     
                                                                                
  Problem Determination:  N/A                                                   
                                                                                
  Source:  Parallel Sysplex (XCF)                                               
                                                                                
  Reference Documentation:                                                      
    z/OS MVS Setting Up a Sysplex                                               
                                                                                
  Automation:  N/A  
  Check Reason:  An SFM policy provides better failure management.              
                                                                                
END TIME: 06/07/2005 10:40:39.091924  STATUS: EXCEPTION-MED      
Exception message example 2 - An exception WTO message on the system console: The example below shows how the same check exception message WTO looks on the system console. Note that IBM Health Checker for z/OS issues an HZS message, HZS0002E, and then the check exception WTO appears as part of that message:
B7VBID47  HZS0002E CHECK(IBMXCF,XCF_SFM_ACTIVE):                         
IXCH0514E The state of Sysplex Failure Management is NOT consistent      
with the IBMXCF recommendation.  
Exception message example 3 - An exception WTO message in the system log: The example below shows the same check exception message WTO again, this time on the system console. Note that IBM Health Checker for z/OS issues an HZS message, HZS0002E, and then the check exception WTO appears as part of that message:
031 01000000  HZS0002E CHECK(IBMXCF,XCF_SFM_ACTIVE): 882                        
882 01000000  IXCH0514E The state of Sysplex Failure Management is NOT consistent
882 01000000  with the IBMXCF recommendation. 

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