Set up remote access through Remote Screen Viewing Support Facility (RSVSF) or Assist On-Site (AOS) to allow IBM® to remotely view your dump in time-critical situations. Remote access products allow you to permit IBM Support personnel to immediately log into an IPCS session and view available documentation with no initial data transfer. Choices include:
This should always be the first option in a time-critical situation. Rapid viewing of the documentation has the advantage of allowing IBM Support to itemize or customize any additional documentation they may want to send to IBM for the given situation. If documentation is required to be sent through FTP, the analysis of the current documentation can continue while the requested documentation is in transit. In many cases, sending a subset of the stand-alone dump to IBM can prove sufficient for problem resolution as the complete stand-alone dump is not always required for diagnosis of a given problem.