If you have completed the procedures listed in this chapter, cannot
find a match for your performance problem in the problem reporting
databases, and believe the problem is a defect in IBM® code, call the IBM Support
Center.
Provide the following problem data:
- Problem type: performance
- Search argument
- Dump, formatted by IPCS, online or printed
- System responses to DISPLAY and JES commands
- Parmlib members analyzed
- SMF records, if obtained in steps from the hang or wait procedure
- Hard copy log, beginning 30 to 60 minutes before the problem,
or master trace, if not wrapped between the problem and dump
- Logrec records, beginning 30 to 60 minutes before the problem
- All printed output and output data sets related to the problem
- Name and level of the operating system(s) with a list of program
temporary fixes (PTF) applied at the time of the problem and all installation
modifications, exits, and products with other than Class A service