Failures in the Language Environment product can be described through the use of keywords. A keyword is a descriptive word or abbreviation assigned to describe one aspect of a product failure. A set of keywords, called a keyword string, describes the failure in detail. You can use a keyword or keyword string as a search argument against an IBM® software support database, such as the Service Information Search (SIS). The database contains keyword and text information describing all current problems reported through APARs and associated PTFs. IBM Support Center personnel have access to the software support database and are responsible for storing and retrieving the information. Using keywords or a keyword string, they will search the database to retrieve records that describe similar known problems.
If you have IBMLink or some other connection to the IBM databases, you can do your own search for previously recorded product failures before calling the IBM Support Center.
If your keyword or keyword string matches an entry in the software support database, the search may yield a more complete description of the problem and possibly identify a correction or circumvention. Such a search may yield several matches to previously reported problems. Review each error description carefully to determine if the problem description in the database matches the failure.
If a match is not found, go to Preparing documentation for an authorized program analysis report (APAR).