1. Contact the IBM Support Center for assistance. Tell the support personnel that you have used this manual to create a keyword string. Be prepared to supply the following information:
   • Customer number
   • Operating system
   • Operating system release level
   • Current High Level Assembler maintenance level (PTF list and list of APAR fixes applied)
   • The various keyword strings used to search the software support data base
   • Processor serial and model number
2. From the following list, you might be asked to include the applicable High Level Assembler environmental information with your APAR:
   • Job control statements
   • Any spooled CMS consoles or special EXECs
   • The following assembler listings:
     • High Level Assembler Options Summary
     • External Symbol Dictionary
     • Source and Object
     • Relocation Dictionary
     • Ordinary Symbol and Literal Cross Reference
     • Unreferenced Symbols in a CSECT
     • DSECT Cross Reference
     • Macro and Copy Code Source Summary
     • Macro and Copy Code Cross Reference
     • General Purpose Register Cross Reference
     • Diagnostic Cross Reference and Assembler Summary
     • USING map
   • Machine-readable copy of the program causing the problem, including all macros and copy members required by the program. This should be the smallest, least complex form of the program that still produces the error.
   • SYSADATA (z/OS and CMS) or SYSADAT (z/VSE) output

In addition, the console log might be helpful in reproducing the error. Any listings supplied must be from the High Level Assembler assembly that failed.

You may also be asked to provide trace information from the assembly that failed.

Table 1 provides the options or methods used to produce the documentation required. Many of these materials may have been previously produced in the required format during the development of the keyword string. (See Diagnosing the problem.) Any additional requirements are explained after the table.