IBM TRIRIGA Version 10.5.0

Overtime Utilization Rate metric

Determines worker productivity based on overtime entries that are logged for tasks, which are compared to total hours worked.

Details of the metric	Description
Name	Overtime Utilization Rate
Category	Operational
Analysis objective for exception conditions	Determines how well maintenance resources are being used. Views this metric over time to show, analyze, and adjust programs based on observed trends. This metric is essential for analyzing worker productivity and effectiveness within the maintenance organization. Although this metric is not always a direct indicator of the maintenance program’s effectiveness, it can still be helpful. In some organizations, overtime is worked in response to breakdowns or emergency work. High overtime rates can highlight a potentially ineffective maintenance program.
Description	Informs management of the amount of work that requires overtime.
Source	Customer Focus Group
Measurement	Overtime Hours / Total Hours
Dependent data that is calculated	From Time Card and Time Entries: Overtime = Time Entries with Time Type = Overtime Total Hours on Time Entries = Total “Standard” Hours (that is, 40 hr week, 8-hour day) based on work schedule for the individuals captured in the Task-related Time Entries (numerator) for the capture period (triTask – include all Task types with a Responsible Organization section) Time period is based on time log line item date (not time card period) Organization, Location, and Geography are based on associations of employee on time card entry.
Roles	OP Service Manager
Display chart types	Value-based: Horizontal Grouped Bar (percent) Chart (Capture Period: Vertical Grouped Bar (percent) Chart) Score-based: Horizontal Stacked Bar Chart (Capture Period: Vertical Stacked Bar Chart)
Thresholds	Low Threshold: .1 (10%) High Threshold: .25 (25%) Range 1: Good/Positive/Green Range 2: On Target/Caution/Yellow Range 3: Poor/Negative/Red
Fact details	Module: triMetricFact Business Object: triResourceFact Metric Queries: triResourceFact - Metric - Overtime (OT) Utilization Rate, triResourceFact - Metric - Overtime (OT) Utilization Rate (Score)
Drill paths	Geography Location Organization Assigned Resource Capture Period
Interactive filters	Geography Location Organization Assigned Resource
Static filters	None
Time	Months
Data point refresh rate	Monthly
License dependency	IBM® TRIRIGA® Operations Request Central
Functional dependency	Task Management Service Management Time Entries

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