Overall Customer Satisfaction – Portfolio Managers metric
Identifies operational performance of the real estate department in delivering real estate project services based on portfolio manager evaluations that are submitted by clients.
| Details of the metric | Description |
|---|---|
| Name | Overall Customer Satisfaction – Portfolio Managers |
| Category | Customer |
| Analysis objective for exception conditions | Determines root cause of negative survey responses that are submitted. |
| Description | Informs management of the average scores of portfolio manager evaluations. |
| Source | Customer Focus Group |
| Measurement | Total Survey Response Score / Total Survey Question Possible Score |
| Dependent data that is calculated |
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| Display chart types | Score-based: Horizontal Stacked Bar Chart (Capture Period: Vertical Stacked Bar Chart) |
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| Fact details | Module: triMetricFact Business Object: triSurveyFact Metric Queries: triSurveyFact - Metric - Overall Customer Satisfaction - Portfolio Managers (Score) |
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| Static filters |
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| Time | Months |
| Data point refresh rate | Monthly |
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| Functional dependency |
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