IBM TRIRIGA Version 10.5.0

Outsource Ratio metric

Determines the overall cost impact from outsourced tasks.

Details of the metric	Description
Name	Outsource Ratio
Category	Analysis Report
Analysis objective for exception conditions	Determines how well maintenance resources are being used by comparing the costs of outsourced work to in-house work. Views this metric over time to show, analyze, and adjust programs based on observed trends. This metric can be used to monitor contractor usage and effectiveness. If the contractor charges to perform a type of work that exceeds the in-house costs to perform the same work, then negotiations on pricing can be considered. Alternatively, a decision can be made to bring back the work in-house.
Description	Informs management of the amount of task work that is outsourced to external service providers.
Source	IFMA
Measurement	Total Contract Costs on Tasks / Total Task Cost
Dependent data that is calculated	Total Contract Costs on Tasks = Total Task Cost where Responsible Organization associated to the Task is an External Organization; or the Responsible Organization is an internal Department/Agency or Workgroup but has an External Organization as a Resource. Total Task Cost = Total Cost of all Tasks
Roles	OP Executive OP Service Manager OP Facility Assessment Manager/Planner
Display chart types	Value-based: Horizontal Grouped Bar (percent) Chart (Capture Period: Vertical Grouped Bar (percent) Chart)
Thresholds	Low Threshold: .3 (30%) High Threshold: .5 (50%) Range 1: Low/Caution/Yellow Range 2: On Target/Positive/Green Range 3: High/Caution/Yellow
Fact details	Module: triMetricFact Business Object: triTaskDetailFact Metric Queries: triTaskDetailFact - Metric - Outsource Ratio
Drill paths	Geography Location Responsible Organization Building Class Capture Period
Interactive filters	Geography Location Responsible Organization Responsible Person
Static filters	Include Active Status Dimensions Only
Time	Months
Data point refresh rate	Monthly
License dependency	IBM® TRIRIGA® Operations
Functional dependency	Task Management Service Management

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