IBM TRIRIGA Version 10.5.0

My Service Time Utilization metric

Allows the logged in Service Technician to view his or her productivity based on time entries that are logged for tasks that are compared to total available time.

Details of the metric	Description
Name	My Service Time Utilization
Category	Operational
Analysis objective for exception conditions	Determines how well maintenance resources are being used. Views over time to show, analyze, and adjust programs based on observed trends. This metric is essential for analyzing worker productivity and effectiveness within the maintenance organization.
Description	Informs the service technician how effective his or her time on tasks is compared to downtime and other non-work time, such as holidays and vacation.
Source	Customer Focus Group
Measurement	Total Hours on Task-related Time Entries / Total Standard Hours (based on work schedule)
Dependent data that is calculated	Total Hours on Task-related Time Entries = Total hours logged on Time Entries with associated Tasks for the capture period Total Hours on Time Entries = Total “Standard” Hours (that is, 40 hr week, 8-hour day) based on work schedule for the individuals that are captured in the Task-related Time Entries (numerator) for the capture period Time period is based on time log line item date (not time card period) Organization, Location, and Geography are based on associations of employee on time card entry.
Roles	OP Service Technician
Display chart types	Value-based: Horizontal Grouped Bar (percent) Chart (Capture Period: Vertical Grouped Bar (percent) Chart) Score-based: Horizontal Stacked Bar Chart (Capture Period: Vertical Stacked Bar Chart)
Thresholds	Low Threshold: .65 (65%) High Threshold: .8 (80%) Range 1: Poor/Negative/Red Range 2: Under Performing/Caution/Yellow Range 3: Good/Positive/Green
Fact details	Module: triMetricFact Business Object: triResourceFact Metric Queries: triResourceFact - Metric - My Service Time Utilization, triResourceFact - Metric - My Service Time Utilization (Score)
Drill paths	Geography Location Organization Assigned Resource Capture Period
Interactive filters	Geography Location Organization Assigned Resource
Static filters	None
Time	Months
Data point refresh rate	Monthly
License dependency	IBM® TRIRIGA® Operations Request Central
Functional dependency	Task Management Service Management Time Entries

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