IBM TRIRIGA Version 10.5.0

Sending surveys to evaluate services

Use a general evaluation request to send a survey for evaluating services that were provided to the recipients. After you create the general evaluation template beforehand, specify the request details, select the template, select recipients, and send the survey.

  • General evaluation surveys
    You use a general evaluation survey to gather feedback from people about services.
  • Creating general evaluation survey templates
    You can create general evaluation templates that contain different sets of survey questions for different types of services. When you create a general evaluation survey, select the general evaluation template to address the specific service.
  • Sending general evaluation surveys
    You can send the survey to participants to gather their evaluation of provided services. You also can send the survey to random recipients within a location or organization. Random recipients are also selected from child locations or organizations.
Parent topic: Managing services

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