SmartCloud Application Performance Management UI scenarios

The SmartCloud Application Performance Management UI can be used in different ways, depending on the goal of the user:

• Line of business (LOB) manager: The LOB manager works with the business team to mitigate performance issues in the application environment and works with the other roles to resolve the problems. The LOB manager focuses on the Application Performance Dashboard to understand the overall health of their applications. The LOB manager can access the navigator for more information about transaction response times and volumes to provide guidance to the business team.
• IT operations, system administrators, application administrators: This team of users often has the responsibility of initial problem diagnosis by using existing domain knowledge. When a trouble ticket is received or the application overview dashboard identifies an issue, there are several troubleshooting options available:
  1. When you select All My Applications in the navigator, the Status Overview tab displays the status of your applications. When you select the components of the application in the navigator, the Status Overview tab updates to show the dashboards for that component. The Events tab is filtered to displays events that are opened for the component.
  2. The IT operator knows the source of the failure and can resolve the issue or transfer the issue to the appropriate support engineer for further analysis.
  3. If the problem cannot be isolated to a particular resource, return to the Status Overview tab. Investigate another group or instance. The Status Overview tab provides key performance indicators for each of the components of the applications. This tab can be used to isolate the failing component. The issue can either be resolved or transferred to the appropriate support engineer for further analysis.
• Support engineer: The support engineer is a domain expert to whom a specific problem is transferred from the IT operations team. The goal of the support engineer is to resolve issues quickly. The support engineer can select All My Applications in the navigator. The Status Overview tab displays the status of all applications. From there, the support engineer can select the component in their domain for more details. The Status Overview tab updates to show the dashboards for that component. The Events tab is filtered to displays events that are opened for the component. If more comprehensive analysis is necessary, the support engineer can use the Tivoli® Enterprise Portal.
• Subject matter expert (SME): The SME uses expert knowledge to diagnose problems in a particular domain (for example, a WebSphere® performance tuning expert). The SME uses the Tivoli Enterprise Portal or the IBM® Tivoli Composite Application Manager for Application Diagnostics web UI to access complete details. They focus on deep diagnosis to determine the root cause and resolve the issue. Information for diagnosis can be obtained from the SmartCloud Application Performance Management UI. SMEs go to the Application Dashboard to identify the component in their domain (for example, WebSphere Application Server, DB2®). SMEs then go to the Status Overview tab for that component.
• Developer: Developers need the ability to debug their programs as they develop them. Developers must understand what performance characteristics change when new or modified applications are put under a load test in a preproduction environment. It might be resource consumption, overall performance, or a number of other factors. The SmartCloud Application Performance Management UI is able to show when problems or changes of this type occur before implementation into a production environment. To identify the root cause, the developer must quickly get down to the code level details. These details can typically be found in the Tivoli Enterprise Portal or the IBM Tivoli Composite Application Manager for Application Diagnostics web UI. The method of finding details depends on which domain the Developer works on (for example, Java™ Platform, Enterprise Edition application on WebSphere Application Server). Developers can obtain information for diagnosis through the SmartCloud Application Performance Management UI. Developers go to the Application Dashboard to identify the component in their domain (for example, WebSphere Application Server, DB2). Developers can then go to the Status Overview tab for that component.