Data missing when using multiple Transaction Collectors

The problem: The time for the Transaction Collectors is not synchronized, resulting in data from the Transaction Collector that is ahead of time overshadowing data from the Transaction Collectors that are behind time. Data may either not be displayed or not be collected if the cache period is also wrong.

The solution: Check that the times and time zones on the computers on which the Transaction Collectors are installed are synchronized. Use time synchronizing software such as NTP.

Note: Data Collector plug-ins and Transaction Collectors do not need to be in the same time zone, but their clocks must be synchronized.