Transaction Tracking troubleshooting
Use this information to help troubleshoot any problems that you may encounter with Transaction Tracking.
Reference files
If you experience difficulties, check the following files for errors and other information:
- Log files: standard RAS1 log files located in ITM_HOME/logs.
- All of the files in the following locations:
- todata directory which give internal state information for the Transaction Reporter.
- All *.xml configuration files,
in particular kto_stitching.xml in the agent
binary directory:
- ITM_HOME\TMAITM6\ on Windows systems
- agent_home/bin on UNIX systems
- All ttas*.* files in the agent binary directory
which give internal state information for the Transaction Collector:
- ITM_HOME\TMAITM6\ on Windows systems
- agent_home/bin on UNIX systems