No Chart Data for Transactions and Subtransactions in TBSM 4.2.1

The problem: The chart displays a single data point when the user selects a transaction or subtransaction in the Tivoli® Business Service Manager service tree.

The solution: This problem occurs if the psql_itcam tool was not run during installation. Resolve this problem with the following procedure:
  1. Run the psql_itcam tool as described in the Chapter 7 of the ITCAM for Transactions Administrators Guide.
  2. If you have already imported services from the DLA, you must invalidate them. From the Services Administration tab, under Services, edit Imported Business Services and click Invalidate.
Parent topic: Troubleshooting: Tivoli Business Service Manager related