The situation statuses do not match between IBM Tivoli Monitoring and Tivoli Business Service Manager

The problem: The situation status displayed in Tivoli® Business Service Manager does not match the status set in IBM® Tivoli Monitoring. For example, you create a situation with the minor state that is displayed in orange in IBM Tivoli Monitoring. But in Tivoli Business Service Manager, the situation status is displayed in purple, which indicates the situation is in an indeterminate state.

The solution: This problem is caused by the difference of the severity attribute between IBM Tivoli Monitoring and OMNIbus. To fix this problem, the event severity must be mapped and set correctly in OMNIbus when the event is forwarded to OMNIbus.

For IBM Tivoli Monitoring 6.2.1, when you create a situation, click the EIF tab, set EIF Severity to some value other than Default EIF Severity, and ensure that the Forward Events to an EIF Receiver check box is selected.

For IBM Tivoli Monitoring 6.2.0 fix pack 1, there is no EIF tab. The severity of the custom event received by Tivoli Business Service Manager is automatically set to Indeterminate.