Specific client user data not displayed in Web Response Time workspaces

The problem: A specific user is not displayed in the WRT Clients workspace as expected. The client user is not included in reported data. There might be other client users with requests displayed as expected, even though these other clients use the application in the same way as the client that is not displayed.

The solution: This problem might be related to the configuration of user and session tracking for the application using the Application Management Configuration Editor, if users or operators must handle different configurations for different request types (for example, XML requests and regular HTTP Online Requests).

Examine the configuration of the missing client user for problems with name resolution and filtering using the KFC_RESTRICT_HOST parameter within the configuration file kfcmenv. The client might use an unexpected URL, which might point to an incorrect IP address within DNS or NAT. If the KFC_RESTRICT_HOST parameter is used to specify one or more IP addresses and port combinations to restrict the monitoring of IP traffic to only the specified list of Web servers, the unexpected IP address (and thus the client user) is filtered out and not displayed in the Web Response Time workspaces.