No Web Response Time data in workspaces - Windows x64
The problem: After installing and configuring the Web Response Time agent
on a supported Windows 64-bit operating system, no data is displayed
in the Web Response Time workspaces,
and the kfcmserver.exe application fails to initialize
properly and is not running in the task manager. When you attempt
to run the kfcmserver.exe application, you might
receive an error message similar to the following example:
The application failed to initialize properly(0xc0150002).
Click on OK to terminate the application.The solution: This problem can occur if the Windows 64-bit operating system was not previously upgraded to R2 SP2, or if the Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) was not installed before installing the Web Response Time agent. Verify that your Windows operating system is upgraded to the minimum supported version, and that this required redistributable package is installed, then verify that the Web Response Time workspaces display data as expected. See the operating system prerequisites in the ITCAM for Transactions Information Center for more information about supported operating system versions and other prerequisites.