Robotic Response Time agent is locked up

The problem: The Robotic Response Time agent is locked up in the environment with IBM® Tivoli® Monitoring version 6.2 being used.

The solution: This problem occurs because Java™ 1.5 that is installed with IBM Tivoli Monitoring is not supported by Robotic Response Time. Perform the following steps to configure the Robotic Response Time agent to use Java 1.4.2 instead of Java 1.5:

1. Open the following file on the operating system, where <RRT_install> is the agent installation directory:
   • Windows: <RRT_install>\TMAITM6\kt6cma.ini
   • UNIX: <RRT_install>/config/t6.ini
2. Edit the following variable:
   • Windows: KT6_JAVA_HOME=C:\PROGRA~1\IBM\Java142\jre
   • UNIX: KT6_JAVA_HOME=/opt/IBM/ITM/JRE/li6243
3. Save the file and reconfigure the agent.