Cannot play back scripts with another user ID

The problem: After configuring the Robotic Response Time agent to run under a different user ID, robotic scripts might not play back.

The solution: On Windows systems, after the Robotic Response Time agent is configured to run with a different user account, the robotic scripts will not play back until the new user account has been granted additional permissions in the Local Security Policy settings.

Perform the following steps to grant appropriate permissions to the new user ID:

1. From the Administrative Tools menu, select Local Security Policy.
2. Click User Rights Assignment in the navigation view.
3. Ensure that the following privileges are granted to the new user ID:
   • Act as Part of the Operating System
   • Create a Token Object
   • Log on as a Service
   • Replace a Process Level Token