Application Management Console agent fails when opening the Application Management Configuration Editor

The problem: When you attempt to open the Application Management Configuration Editor in the Tivoli Enterprise Portal (TEP) on supported Linux or UNIX systems, the Application Management Console agent fails and a core dump is generated.

The solution: The issue is caused by an installer defect on supported Linux and UNIX platforms. In the TEP console, when you try to open the Application Management Configuration Editor, you might see messages such as Loading profiles and Loading applications. These messages stop abruptly, and the following message is displayed: The T3 depot agent could not be contacted.

This problem occurs on supported Linux and UNIX systems when there are no compressed.encoded files in the following directories under <ITM_HOME>/kt1depot/T3 subdirectories: /applications, /clients, /profiles, /ransactions, and /schedules.

The compressed.encoded depot files are archives of the XML files in each depot subdirectory in a single compressed and encoded file. These compressed.encoded files are not generated because the depot XML files have .TIVDEFAULT appended to the filename.

To temporarily resolve this problem, use the following procedure:
  1. Stop the Application Management Console agent.
  2. Navigate to the <ITM_HOME>/kt1depot/T3 directory.
  3. Rename the XML files that have the TIVDEFAULT filename extension by removing this extension. For example, rename Web+Applications.xml.TIVDEFAULT to Web+Applications.xml.
  4. Start the Application Management Console agent.
  5. Wait for the agent to generate the compressed.encoded files under the following <ITM_HOME>/kt1depot/T3 directories: /applications, /clients, /profiles, /transactions, and /schedules.
  6. Verify that you can open the Application Management Configuration Editor multiple times without causing the Application Management Console agent to fail.
You can permanently correct this problem by installing any of the following fix packs as applicable to your currently installed version:
  • Version 7.3.0.0
  • Version 7.2 FP0002 (7.2.0.0-TIV-CAMRT-FP0002)
  • Version 7.2 IF0004 (7.2.0.1-TIV-CAMRT-IF0004)
  • Version 7.1 FP0004 (7.1.0.0-TIV-CAMRT-FP0004)
Parent topic: Troubleshooting: Application Management Configuration Editor