Playback Status workspace does not show data; Robotic Response Time agents are connected and running

The problem: The Playback Status workspace in the Application Management Console agent does not show data even though the Robotic Response Time agents are connected and running.

The solution: Complete the following steps:
  1. Navigate to the Playback Status workspace.
  2. Right-click and select Properties from the drop-down menu.
  3. Select Click here to assign a query.
  4. Select Query Results source.
  5. Highlight *EM_ROBOT under the Assigned window and click the right arrow.
  6. Select all of the entries under Available Managed Systems and click the left arrow.
  7. Click the OK button twice until the window closes.
  8. Refresh the workspace to verify that the data is displayed.
Parent topic: Troubleshooting: Robotic Response Time agent