Troubleshooting guidelines

ITCAM for Transactions agents interact with different elements of the IBM Tivoli Monitoring infrastructure, and use several IBM Rational software components, such as Rational Performance Tester and Rational Functional Tester. In addition, ITCAM for Transactions monitors other third party components, such as Citrix, SAP, web servers, and customer specific applications. To successfully resolve problems in such a complex environment, you need to use various techniques to isolate and diagnose these problems. This section describes how to collect logs and configure tracing, and provides information on resolving several known problems.