Install application support for Windows systems

For each monitoring agent installed, you must install agent-specific application support on IBM Tivoli Monitoring components. You can choose to install application support manually on all components at one time, or you can install the application support on components separately. If installing components separately, the following order is recommended:
  1. Tivoli Enterprise Monitoring Server
  2. Tivoli Enterprise Portal Server
  3. Tivoli Enterprise Portal Desktop Client
Tip: You can install Tivoli Enterprise Monitoring Server and Tivoli Enterprise Portal Server support automatically when you install each agent. Ensure that SDA is enabled to use this feature. See Using self-describing agents (SDA) for more information.

If you use SDA to install Tivoli Enterprise Portal Server support automatically for the Application Management Console (T3), restart the Tivoli Enterprise Portal Server to complete the installation.

The procedure for installing agent-specific application support on the components is nearly identical. The following steps provide the basic procedure and note the differences in Table 1. Repeat the procedure for each of the components on which you must install application support.

Note: Before installing application support, stop the Tivoli Enterprise Monitoring Server. If you do not stop the server manually, the installation software stops it automatically during the installation process. You should warn other users before beginning the installation.
Table 1. Application support installation summary by component type
For Tivoli Enterprise Monitoring Server application support For Tivoli Enterprise Portal Server and desktop client
  1. In the Select Features window, select Tivoli Enterprise Monitoring Server.
  2. Click Next to display the Start Copying Files window.
  3. Review the installation summary details and click Next to start the installation.
  4. A message is displayed. Read the instructions and click Yes to continue.
  5. In the Setup Type window, select the setup type. Default setup and configuration options are selected. It is recommended you set up and configure the Tivoli Enterprise Monitoring Server now, but you can clear the check boxes to delay setup and configuration until after the installation is complete.
  6. Click Next to display the Tivoli Enterprise Monitoring Server Configuration window. This window displays the default responses based on the Tivoli Enterprise Monitoring Server configuration setup for IBM Tivoli Monitoring.
  7. Click OK to display the Hub TEMS Configuration window.
  8. Define the default values the agents use to connect to the monitoring server.
  9. Click OK to display the Add Application Support to the TEMS window.
  10. Specify if the location of the Tivoli Enterprise Monitoring Server is on this computer or remote.
  11. Click OK to display the Select the Application Support to Add to TEMS window.
  12. Select each agent for which you want to install application support. Clear each agent for which application support is already installed. Click OK to display the Application Support Addition Complete window.
  13. Click Next to display the Configuration Defaults for Connecting to a TEMS window.
  14. Specify the default values for the monitoring agent to use when communicating with the monitoring server.
  15. Click OK to display the Installation Wizard Complete window.
  16. Click Finish to complete the installation.
  1. In the Select Features window, select Tivoli Enterprise Portal Server or Tivoli Enterprise Portal Desktop Client, and click Next.
  2. The Agent Deployment window is displayed. Make sure that no agent is selected. Click Next.
  3. Click Next to display the Response Time Information window.
  4. Click Next to display the Start Copying Files window.
  5. Review the installation summary details and click Next to start the installation.
  6. A message is displayed stating that you will not be able to cancel the installation or upgrade after this point. Click Yes to continue.
  7. In the Setup Type window, select Configure Tivoli Enterprise Portal and click Next.
  8. In the TEPS Hostname window, type the host name of the system where the Tivoli Enterprise Portal Server is installed and click Next.
  9. Click Finish to complete the installation.

    If you are installing application support files on Tivoli Enterprise Portal Server, the server is restarted automatically.

  1. For each component for which you are installing application support, the installation automatically stops the component, or you can manually stop each component. For more information on manually stopping a component, see:
  2. Start the installation wizard by double-clicking the setup.exe file in the \WINDOWS subdirectory. The Welcome window is displayed.
    Welcome window
  3. Select Modify, click Next, and go to step 7.
    Note: If you are installing the support separately from the agent and you have already installed an agent on this computer, a window similar to the following window.
    Installing application support
  4. Click Next. The Install Prerequisites window is displayed.
    Install Prerequisites window
  5. Follow the instructions in the Install Prerequisites window and select the appropriate check boxes for the required versions of IBM Global Security ToolKit (GSKit) 7.0.3.18 or higher and IBM Java version 1.5.0 IBM Windows 32 build pwi32devifx-20070706 (SR5 + IZ00983). In the Choose common installation drive for both field, enter the drive on which to install the software, and then click Next to proceed with the installation process. Once installation of the prerequisite software is complete, you will be automatically returned to the IBM Tivoli Composite Application Manager for Transactions InstallShield Wizard.
  6. The Software License Agreement window is displayed. If you accept the terms of the license agreement, click Accept to continue, otherwise click Decline to stop the installation process. You must accept the terms of the license agreement to continue the installation process.
  7. If you already install the monitoring agent on this computer, a message might be displayed stating the installed version is newer than the agent installation, click OK to display the Select Features window.
    Select Features window
  8. Clear the Tivoli Enterprise Monitoring Agents check box.
  9. Complete the following steps, depending on which component you are installing application support.
    Tip: You can choose to install support on one, two, or all the components installed on the same computer.
    • To install application support on Tivoli Enterprise Monitoring Server, select Tivoli Enterprise Monitoring Server.
      Important: If you have other components installed on the same computer, such as the Tivoli Enterprise Portal, also select those components to install the component-specific application support.
    • To install application support on Tivoli Enterprise Portal Server, select Tivoli Enterprise Portal Server.
    • To install application support on Tivoli Enterprise Portal Desktop Client, select Tivoli Enterprise Portal Desktop Client.
  10. Click Next to display the Agent Deployment window. If you are installing locally, do not select any agents. If you are deploying an agent to a remote server, select the agent to enable remote deployment. See Working remotely for further information.
    Agent Deployment window
  11. Click Next to display the Response Time Information window.
  12. Click Next to display the Start Copying Files window.
    Start Copying Files window
  13. Click Next to continue, or click Back to modify your selection.
  14. A message is displayed stating that you will not be able to cancel the installation or upgrade after this point. Click Yes to continue. Files will now be copied to your computer. This might take several minutes. A Setup Status window provides status messages about the installation progress.
  15. Before the Setup is complete, a Setup Type window is displayed. Select the setup and configuration options to complete during installation. It is recommended to complete all setup and configuration during the installation, but you can clear the setup or configuration check boxes and complete the setup and configuration after the installation is complete. You cannot clear the check box that is preceded by an asterisk.
    Setup Type window
  16. You might be prompted to enter the Tivoli Enterprise Portal Server host name. Type the host name of the system where the Tivoli Enterprise Portal Server is installed and click Next.
    TEPS Host name
  17. Specify the Tivoli Enterprise Monitoring Server connection information and click OK:
    Configuration Defaults for Connecting to a TEMS window
    1. Select Connection must pass through firewall if the agent and the Tivoli Enterprise Monitoring Server are on different sides of a firewall.
    2. Identify the Information to collect before you begin installation and configuration that the agent uses to communicate with the monitoring server. You have four choices: IP.UDP, IP.PIPE, IP.SPIPE, or SNA. You can specify three communication methods. This enables you to set up backup communication methods. If the method you have identified as Protocol 1 fails, Protocol 2 is used.
    3. At this point, do not select Optional Secondary TEMS Connection. You can set up the standby support for agents after installation. See the IBM Tivoli Monitoring product documentation.
  18. In the Configuration Defaults for Connecting to a TEMS window, check the information and click OK. The information on this window is automatically detected and depends on the protocol selected earlier.
    Summary Configuration Defaults for Connecting to a TEMS window
  19. You might be asked to specify the location of the monitoring server as either on this computer or on a different computer. Choose the appropriate option and click OK.
  20. You might be asked to select the support you want to add to the Tivoli Enterprise Monitoring Server. Select all monitoring agents for which you want to install application support, and click OK.
    Select the application support to add to the TEMS window
  21. The Application Support Complete window might be displayed containing details about the installation. Click Next.
  22. (Optional): When installation is complete, the InstallShield Wizard Complete window opens.
  23. Click Finish to complete the installation.

What to do next

If you used SDA to install Tivoli Enterprise Portal Server support automatically for the Application Management Console (T3) , restart the Tivoli Enterprise Portal Server to complete the installation.