Install application support for Linux and UNIX

For each monitoring agent installed, you must install agent-specific application support on IBM Tivoli Monitoring components. You can choose to install application support manually on all components at one time, or you can install the application support on components separately. If installing components separately, the following order is recommended:

Tivoli Enterprise Monitoring Server
Tivoli Enterprise Portal Server
Tivoli Enterprise Portal desktop client
Tivoli Enterprise Portal browser client

Tip: You can install Tivoli Enterprise Monitoring Server and Tivoli Enterprise Portal Server support automatically when you install each agent. Ensure that SDA is enabled to use this feature. See Using self-describing agents (SDA) for more information.

If you use SDA to install Tivoli Enterprise Portal Server support automatically for the Application Management Console (T3), restart the Tivoli Enterprise Portal Server to complete the installation.

The procedure for installing agent-specific application support on the components is nearly identical. The following steps provide the basic procedure and notes the differences in Table 1. Repeat the procedure for each of the components on which you must install application support.

Note: The monitoring server is stopped during installation of application support on Tivoli Enterprise Monitoring Server. You should warn other users before taking action. If you do not stop the server, the software automatically stops it during the installation process.

Table 1. Application support installation summary by component type
For Tivoli Enterprise Monitoring Server application support	For Tivoli Enterprise Portal Server	For Tivoli Enterprise Portal desktop client and browser support
Type the number that corresponds to `Tivoli Enterprise Monitoring Server support` Type `1` to verify your selection and press Enter. A list of the components to install is displayed. Type the number that corresponds to `all of the above` and press Enter. Type `1` to verify your selection and start the installation and press Enter to begin the installation. If the monitoring server is not started automatically, Start the Tivoli Enterprise Monitoring Server. Run the following command to activate the application support on the monitoring server for the agent you installed: `./itmcmd support -t / <tems_name> <pc>` `tems_name` is the name of the Tivoli Enterprise Monitoring Server `pc` is the product code for the Response Time monitoring agent. See Product codes for a list of product codes. For example to install support for the Web Response Time agent on a monitoring server named `hub_itmdev17` run the following command: `./itmcmd support -t hub_itmdev17 t5` Stop and then restart the Tivoli Enterprise Monitoring Server	Type the number that corresponds to `Tivoli Enterprise Portal Server support` and press Enter. Type `1` to verify your selection and press Enter. A list of the components to install is displayed. Type the number that corresponds to `all of the above` and press Enter. Type `1` to verify your selection and start the installation and press Enter to begin the installation. Run the following command to configure the portal server with the new agent information: `./itmcmd config -A cq` Complete the configuration as prompted. Start the portal server.	Type the number that corresponds to `Tivoli Enterprise Portal Desktop Client support` or `Tivoli Enterprise Portal Browser Client support` Press Enter. Type `1` to verify your selection and press Enter. A list of the components to install is displayed. Type the number that corresponds to `all of the above` and press Enter. Type `1` to verify your selection and start the installation and press Enter to begin the installation. Run the following command to configure the portal client with the new agent information: `./itmcmd config -A cj` Complete the configuration as prompted.

To allow the installation software to stop the component on which you are installing application support, go to step 22. To manually stop the component, do one of the following:
- Stop the Tivoli Enterprise Monitoring Server
  The software asks for theIBM Tivoli Monitoring home directory.
- Stop the portal server
- Stop the Tivoli Enterprise Portal desktop client.
In the directory where you extracted the installation files, run the following command: ./install.sh.
When prompted for the IBM Tivoli Monitoring home directory, press Enter to accept the default (/opt/IBM/ITM) or type the full path to the installation directory you used.
The software displays the following prompt:
```
Select one of the following: 
1) Install products to the local host. 
2) Install products to depot for remote deployment (requires TEMS).
3) Exit install. 

Please enter a valid number:
```
Type 1 to start the installation and press Enter.
Type the number that corresponds to the language in which you want to display the software license agreement in and press Enter. (In some cases, you might not be prompted for this step. so you can skip it.)
Press Enter to display the agreement.
Type 1 to accept the agreement and press Enter.
Note: Step 8applies to agents installed from the IBM Tivoli Monitoring installation image, if the agent is installed from the agent installation, you can skip the step.
Type a 32 character encryption key and press Enter. This key was specified during the installation of the monitoring server to which this monitoring agent connects.
Select the number corresponding to the component you are installing and press Enter.
Type 1 to verify your selection and press Enter.
A list of the components to install is displayed.
Type the number that corresponds to all of the above and press Enter.
Type 1 to verify your selection and start the installation and press Enter to begin the installation.
If you want to install additional products or product support packages, enter 1 for yes or 2 for no and press enter.
Repeat this procedure for each of the components on which you must install application support.

What to do next

If you used SDA to install Tivoli Enterprise Portal Server support automatically for the Application Management Console (T3) , restart the Tivoli Enterprise Portal Server to complete the installation.