Before you Begin an Installation

Before you begin

• Verify the software and hardware requirements for the agent you want to install have been met: Prerequisites
• Collect the necessary information for the installation and configuration: Information to collect before you begin installation and configuration
• If you are wish to remotely deploy monitoring, review the information here: Working remotely
• You can install only one Application Management Console in the IBM Tivoli Monitoring environment. The Application Management Console must be on its own server if monitoring more than 50 agents or if using Response Time to monitor a high volume web site generating thousands of transactions an hour. In test environments, it can be on the same computer as the Tivoli Enterprise Monitoring Server and the Tivoli Enterprise Portal.
• The Application Management Console (T3) agent can only be installed once in an ITM environment. The Robotics (T6) can be installed on multiple servers within an ITM environment, but only once on each server.
• The Tivoli Enterprise Portal has a 26-character limitation for the host and application names in the TEP Navigator. When you have a combination of names that are longer than 26 characters, the application name is truncated. For example, if you have application names such as Websphere Plants and Websphere Petstore on a computer with a long host name, the names might be displayed in the TEP Navigator as WebspherePl and WebspherePe, whereas if the host name are only four characters shorter they are displayed as WebspherePlants and WebspherePetsto. To avoid truncating the host and application names in the Navigator, install the Application Management Console on a computer with a short host name.
• If you have a previously installed Response Time Tracking, version 6.1, you must uninstall it from your environment and verify that the following dll files are deleted before installing Robotic Response Time:
  • c:\windows\system32\libarm4.dll
  • c:\windows\system32\libarm32.dll
  • c:\windows\system32\armjni4.dll
  • c:\windows\system32\armjni.dll
  • c:\windows\system32\armcli.dll
  • c:\windows\system32\libarm4net.dll
  where c:\windows\system32 is the Windows SYSTEM32 directory.
• Before installing the Web Response Time agent, you must install the following prerequisites:
  • Windows Network Monitor or Windows packet capture library (see Installing Windows packet capture library).
  • Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) (see the Microsoft web site download center for more information)

  If you do not install these packages before you install Web Response Time, the kfcmserver process does not start, and response time data is not displayed in the Tivoli Enterprise Portal.

• When installing Robotic Response Time (t6), you must manually stop any applications that use ARM before starting the installation.
• Before installing the Web Response Time agent on Windows platforms, you must install WinPcap. For 64-bit Windows systems and Windows 2008, install WinPcap 4.1.1 or later. For Windows 2012, install WinPcap 4.1.2 or later. To install WinPcap 4.1.2, right-click the executable file, and select Troubleshoot Compatibility > Try Recommended Setting > test the program. WinPcap can be download here: http://www.winpcap.org
• (Optional) If you want to record and play back RPT test scripts on Robotic Response Time, install Rational Performance Tester software. For further information on Installing Rational products, and the Rational Integration Support package, see Installing Rational products.