Learn about using the Service Focal Point for the HMC to help you
diagnose and repair problems on the system.
Service Focal Point is an application on the HMC that
enables you to diagnose and repair problems on the system. In addition, you
can use Service Focal Point to initiate service functions on systems and logical
partitions that are not associated with a particular problem.
Errors that require service are reported to Service Focal Point as hardware
serviceable
events. The types of hardware serviceable events that are reported include:
- Call home errors: These types of errors are automatically reported
to IBM® service and support.
- Errors requiring customer intervention: These types of errors are
reported to you by e-mail message and often require you to perform an action
to resolve the problem. They do not require assistance from IBM service
and support. For example, you might need to clean the tape drive.
- Errors requiring customer verification: These types of errors are
potentially caused by resources
other than IBM resources. These
errors require you to verify whether you can solve the problem. If you are
unable to solve the problem, you need to manually contact IBM service
and support for assistance.
For example, if the HMC loses
connectivity to the server, you first need to determine if your LAN is causing
the problem. If your LAN is down, you need to solve the LAN problem and reconnect
the HMC to your server.
If the LAN is not causing the problem and you cannot find the source of the
problem, contact your next level of support or your hardware service provider.
Note: Software errors are not reported to Service Focal Point.